Telephone: 0800 122 3373 / 01502 500333

Terms & Conditions

Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

1.16 Our liability in connection with any product(s) purchased through our site is strictly limited to the purchace price of that product. We accept no liability for any injuries to any person(s) or damage to any property of any kind resulting from the misuse of any products supplied by us.

Delivery & Returns - International & Domestic

1.17  Marine Teak subsides delivery costs to our customers within the United Kingdom, and worldwide. In the case of a return or cancellation of an unwanted product, Marine Teak reserve the option to charge the physical courier costs of any delivery to the customer less the original carriage charge paid by the customer.

1.18  Goods damaged in transit must be reported immediately by signing the delivery note "Damaged on arrival" and returning it to Marine Teak within five working days. You must notify Marine Teak immediately if the goods have been damaged by email to: sales@marineteak.co.uk

1.19  All our products are carefully checked prior to dispatch. Please inspect your items on arrival and if there is any damage, inform us in writing within 48 hours of receipt on sales@marineteak.co.uk. After this 48 hour period it is deemed the items have arrived in satisfactory condition. Should there be breakages or damage, and we have been notified within 48 hours, we will contact you to arrange for a replacement to be sent to you on receipt of the damaged item. In the unlikely event that you receive the wrong product, or you wish to return the product for any other reason, please contact us within fourteen calendar days of receipt on sales@marineteak.co.uk. Goods cannot be returned to us after fourteen calendar days of receipt and all returns must be notified to us prior to return. Returned items must be unused and in the original packaging and accompanied by the original copy of Marine Teak’s receipt and received by us within fourteen days of issuing you with your returns number. The cost of returning unwanted items will be the customers responsibility. Items that are returned to us remain the customer’s responsibility until they are received by us in good order (unless damage has been notified). We therefore strongly recommend that you retain your proof of posting, in case the parcel gets lost and you need to make a claim from your courier or Royal Mail. 

Our returns policy does not apply to goods purchased on trade terms. Due to the nature of business to business transactions no returns will be accepted. This however does not affect your statutory rights.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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